Self-service support

Help Centre

Quick troubleshooting for the most common issues. If your problem isn't listed here, see the FAQ or contact us directly.

My save is missing

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Tycoon Cards saves to your browser's local storage. If you used private/incognito mode, cleared browser data, or opened the site in a different browser or device, the save will not be present. Restore from an export code if you have one (Stats tab โ†’ Export Save).

The game feels slow

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Close other tabs, make sure your browser is up to date, and restart the device if needed. On mobile, low-power mode can throttle JavaScript โ€” disable it while playing.

Offline earnings aren't appearing

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Offline earnings require at least one business that produces passive income, and are capped at 8 hours at 50% efficiency. If you had no passive income sources when you left, there is nothing to earn.

I can't prestige

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You need at least $1 million in lifetime earnings before the prestige button becomes active. The button shows the exact threshold.

My bet didn't start the casino game

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This was a bug fixed in version 1.1.0. If you still see this behaviour, please report it through the contact form with your browser version.

How do I move my save to another device?

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Open the Stats tab, click 'Export Save' and copy the code. On the new device, click 'Import Save' and paste it in. Both devices will now share the same progress.

Still stuck?

Email us at support@tycoon-cards.com with a description of the issue, your browser, your device, and any steps to reproduce. We aim to respond within two business days.